About Us

Our Mission

At VIVID Insurance, our mission is to promote peace of mind by simplifying the world of insurance through customer-centric advice and diligent service. We are dedicated to making insurance accessible and understandable, ensuring our clients feel confident and secure in the coverage they choose.

Our Values

  • Trust: We build lifelong relationships with our clients by providing impartial advice and proactive solutions. Trust is the foundation of our client relationships, and we are committed to earning and maintaining it.

  • Clarity: We leverage our experience to educate our clients, empowering them to make informed decisions about their insurance. We believe that clarity is key to confidence.

  • Fun: Through our enthusiasm, we aim to bring a smile to everyone we interact with. We believe that a positive attitude enhances the client experience.

  • Service: We advocate for our clients as we would advocate for ourselves, ensuring their best interests are always at the forefront of what we do.

Our History

VIVID Insurance was founded in 2016 by Dougald McKillop. Dougald saw an opportunity to build a brokerage focused on servicing the veterinary community. He had already begun working with the Ontario Veterinary College in 2003. In 2020, VIVID expanded its reach across Canada, starting with the Atlantic Veterinary College and then adding the University of Calgary Veterinary Medicine and the Western College of Veterinary Medicine in 2021. Our sole objective continues to be delivering the highest quality insurance solutions to veterinarians.

Core Services

At VIVID Insurance, we specialize in providing tailored insurance solutions in three key areas:

  • Life Insurance

  • Disability Insurance

  • Critical Illness Insurance

  • Employee Benefits

  • Individual Health Benefits Plans

Our expertise in these areas ensures that our clients receive comprehensive coverage designed to meet their unique needs.

Client Focus

Our focus is on building lifelong relationships with our clients. We take the time to understand each client’s unique situation and provide personalized advice and solutions that evolve with them throughout their lives and careers.

Why Choose VIVID?

Choosing VIVID Insurance means choosing tailored advice from specialists who are deeply committed to the veterinary community. We are not a general financial services firm; our specialization enables us to offer deep expertise and truly customized solutions. As a true brokerage, we work with multiple insurance partners to find the best possible solutions for our clients. We go the extra mile in service, offering annual reviews and ongoing support to ensure our clients are always well-protected.

The People Behind VIVID Insurance

  • Susan McKillop

    CEO & Insurance Product Expert

    Susan brings over 25 years of experience in insurance product marketing to the VIVID team, including 13 years as a senior manager with a major Canadian insurance company. She is an expert in life insurance, living benefits, and group benefits. Susan has also had the privilege of speaking at industry conferences, sharing her insights on insurance products and best practices.

    Outside of work, Susan enjoys cooking, golf, and travel.

  • Dougald McKillop

    President & Founder

    Dougald McKillop, the president and founder of VIVID Insurance, has dedicated over 30 years to the insurance industry, with a special focus on veterinarians since 2003. A true believer in the value of insurance, Dougald has witnessed firsthand how disability, critical illness, and life insurance can profoundly impact lives.

    Dougald is a proud owner of a Weimaraner named Clarence and enjoys sailing and golf.

  • Duncan McKillop

    Advisor

    Duncan McKillop specializes in helping veterinary students and practitioners implement comprehensive risk management solutions. He also plays crucial role in VIVID’s employee benefits division, enhancing health and financial outcomes for employees while adding value for employers.

    Duncan enjoys family time, cycling and running, and has a passion for chicken parmigiana.

  • Craig Coleman

    Senior Advisor

    Craig has over 30 years’ experience in the Insurance industry; following in his father’s footsteps, he has made a name for himself as an approachable and trusted advisor.

    Craig works closely with his clients to provide the utmost service and appropriate insurance solutions.

  • Ariana Milla Ramirez

    Client Service Specialist

    Originally from Honduras, Ariana brings warmth and a big smile to everything she does. She holds an MBA and has a strong background in accounting, having completed her university education in the US.

    As a Client Services Specialist, Ariana provides crucial support by handling administrative tasks related to clients' existing or pending insurance policies. Her attention to detail, expertise in accounting, and friendly demeanor make her an invaluable asset to the VIVID Insurance team.